Clic-for-Help - Solutions

The ClicforHelp solution features the following :

Management of expert communities that combine individual presences to propose expertise-based services
Rich and real-time communication with one expert of the community
Communication services : Chat / Screen sharing / Remote Post-it / Remote control / File Transfer / VoIP / accounting / billing ...
High level security with no inbound port opening
Mesure and control the service duration and value individual and community contributions
High level degree of personalization and configuration
Complete integration within third party applications with APIs

Clic-to-Chat

The customer/user clicks on a button, a link, a widget or a menu to access a support service community. This notifies all connected and available agents/experts of the selected service community. One of them accepts and opens the real-time Chat dialogue with the customer/user. At the end, the customer/user can email a copy of the conversation to himself and the agent/expert can open a follow-up ticket in his CRM.

Clic-to-Show

The customer/user clicks on a button, a link, a widget or a menu to access a support service community what ever application he is working on. The agent watches the customer's screen in a window. He can point out actions on the remote screen without being able to do the action himself. He can writte remotely non-persistent short messages. The customer/user can record the suggestions in a personal slide-show. The agent/expert can open a follow-up ticket within the session.

Clic-to-Share

The customer/user clicks on a button, a link, a widget or a menu to give remote access to his computer, what ever application he is working on, to an agent/expert of a selected service community. The agent watches the customer's screen in a window and can perform remotly the same actions with his mouse and keyboard as the customer can. The customer/user can record the collaborative exchange in a personal slide-show. The agent/expert can open a ticket within the session.